Returns and Refunds

Returns & Refunds Policy

At The Tidy Concept, we carefully check our orders before they are sent out. If there is an issue with your order, we’re here to help.

When Can I Request a Return or Replacement?

Return and replacement requests must be made within 7 days from the date your order was delivered.

Your request may be considered if:

• You received a damaged or defective item
• You received an incorrect item
• The item is unused and in its original condition
• The item is returned in its original packaging
• You can provide valid proof of purchase

Please contact us before sending any item back. We cannot accept items returned without prior coordination and approval.

What Should I Do If There Is a Problem With My Order?

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us at thetidyconcept@gmail.com within 7 days of delivery.

Please provide your order details along with clear photos or videos of the item and its packaging. We will review the information provided to determine whether the concern qualifies for a return.

If your request is approved for return, we will provide instructions on how to send the item back to us.

Return & Refund Process

The return and refund process is as follows:

1. Contact us
Notify us of the issue within 7 days of receiving your order and provide the requested photos, videos, and order details.

2. Initial assessment
We will review the information provided to determine whether the item appears to qualify for a return.

3. Send the item back
If your return request is approved, you will be instructed to ship the item back to us.

4. Item inspection
Once we receive the returned item, we will inspect it to verify the reported issue and confirm that the return meets the requirements of this policy.

5. Refund
If the returned item is confirmed to qualify, we will process your refund through the applicable payment method used for the order. The time it takes for the refund to reflect may depend on the payment platform or financial institution.

An initial approval to return an item does not automatically guarantee a refund. The item must still pass our inspection once received.

Items We Cannot Accept for Return or Replacement

Returns or replacements are not available for:

• Items returned due to change of mind
• Items that have already been used, washed, altered, or damaged after delivery
• Items returned more than 7 days after delivery
• Items purchased from sellers or stores other than The Tidy Concept’s official sales channels
• Items damaged as a result of improper use, care, cleaning, storage, or handling by the customer
• Items purchased during a sale

All items must be returned in the condition in which they were received.

Return Shipping

If your return request is approved, we will provide instructions regarding the return process and shipping.

Please do not send an item back before your return request has been reviewed and approved by The Tidy Concept.

Need Help?

If you have an issue with your order or would like to request a return, please contact us at:

thetidyconcept@gmail.com

Please include your order number and details about the issue so we can properly assess your request.